Refund Policy
Eligibility for Return and Exchange: At The Max Effort, we want you to be completely satisfied with your purchase. Therefore, we offer a hassle-free return and exchange policy for all our customers. To be eligible for a return or exchange, please ensure that the item(s) meet the following criteria:
- The item(s) must be in their original condition, unused, and unwashed.
- All tags, labels, and packaging must be intact and undamaged.
- The return or exchange request must be initiated within 14 days from the date of delivery.
Return and Exchange Process: If you wish to return or exchange an item, please follow these steps:
- Contact our customer support team within 14 days of receiving your order to initiate the return or exchange process.
- Provide the relevant information, including your order number and the reason for the return or exchange.
- Our customer support team will guide you through the necessary steps and provide you with a return or exchange authorization.
- Pack the item(s) securely in the original packaging, and include any tags, labels, or accessories that came with it.
- Our team set a time for returning the delivered item.
Return and Exchange Conditions:
- If you choose to return the item(s), we will issue a refund to the original payment method once we receive and inspect the returned item(s). Please note that any shipping fees paid during the initial purchase are non-refundable.
- If you prefer to exchange the item(s) for a different size, color, or style, our customer support team will assist you in finding a suitable replacement. The exchange will be processed once we receive and inspect the returned item(s). If the requested item is unavailable, we will provide you with a refund instead.
- Please allow 2-3 working days for refunding the payment to the original payment method.
Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you.
If you have any further questions or concerns regarding our return and exchange policy, please do not hesitate to reach out to our customer support team at Support@the-maxeffort.com. We are here to assist you and ensure your satisfaction with every purchase from The Max Effort.